PRIVACY POLICY

Infinity Pilates and Personal Training, is committed to ensuring the security and
protection of our visitors private and personal information, at all times. We have
prepared this Privacy Policy, in accordance with Australian Privacy Legislation, to let
our visitors know how their personal information will be collected, stored and handled
during their time on our website or when visiting us in our lovely studio.
Please read this policy carefully before you interact with us, or provide us with any of
your personal information. By engaging with our service, you are consenting to the
use of your information in the ways stipulated below.

COLLECTION OF PERSONAL INFORMATION
If you choose to make a booking for a class online, we will require certain pieces of
information from you. We will only ever request information from you, at the time
that it is necessary to fulfill one of our obligations to you.
In order to make and confirm a booking, users will need to create an online account
on our Infinity Pilates and Personal Training website. This process will involve
sharing information such as your name, postal address and contact details.
Payment details must also be shared, at the time of making your class bookings
online. These will be processed securely, and encrypted for protection.
When becoming a new client of our studio, we will require certain pieces of medical
information from you, in addition to your personal contact information. The
disclosure of this medical information is crucial before we provide our service to you,
and it will always be treated as highly sensitive and confidential. Further details about
this can be found in our Terms and Conditions.

USE OF PERSONAL INFORMATION
We will use your personal details for several different purposes. Use of your
information, however, will only ever be in accordance with, or directly incidental to,
the purposes outlined in this policy.
We may use your contact information to keep you up to date with any developments
about our studio, our classes, our timetables or any promotions we are running. If at
any time you wish to unsubscribe from receiving such marketing communications,
please let us know.
If you wish to place yourself on the waitlist for one of our classes, we will contact
you, using the information provided, if a space becomes available- so please ensure
these details are correct so you don’t miss out!

STORAGE OF PERSONAL INFORMATION
All information provided to us is stored securely on premises at Infinity Pilates and
Personal Training. The only people with access to this information are employees or
authorized agents of Infinity Pilates and Personal Training. Your information is
always treated as confidential by our staff and is only accessed when necessary, or
when requested by you.

SHARING OF PERSONAL INFORMATION
We will never share any of your personal or medical details with any third parties, for
any reason. If this practice ever changes, we will notify you of the details
immediately, and seek your permission before sharing any piece of your information.

ACCESS TO INFORMATION
By law, you are permitted to request access to the information stored about you, at
any time. If you wish to view or alter any of the information you have shared with us,
please contact us at: enquiries@infinitypilates.com.au and we will make every
attempt to comply with your request in a timely fashion.

NON-PERSONAL INFORMATION
In addition to your personal information, we may also collect some non-personal/nonidentifiable
information about your visit to the Infinity Pilates and Personal Training
website.
We may use ‘Cookies’ to record certain things about your visit including navigational
information, location details and any referring websites. This information is compiled
purely for statistical and record keeping purposes.
No attempt to pair this anonymous information with your personal information is ever
made.
This information is recorded to improve the efficiency of our service and it may be
used to customize and simplify your future visit to us by remembering your
preferences.
You can disable ‘Cookies’ by changing the settings on your computer, tablet, mobile
phone or other hand-held device. By disabling ‘Cookies’ you will prohibit the
transmission of this information.

CHANGES TO PRIVACY PRACTICES
From time-to-time, we may make alterations to our service that will affect our privacy
practices. If this should occur, we will update our Privacy Policy. We reserve the right
to make such changes, without notice or consequence. Any alterations will be
published here and will take immediate effect from their time of publication.
This Privacy Policy is current as of May 2015. If you have any questions regarding
our privacy practices or if you believe we have breached our privacy obligations to
you, please contact us at: enquiries@infinitypilates.com.au and we will get back to
you as soon as possible.

TERMS AND CONDITIONS
This website is owned and operated by Infinity Pilates and Personal Training. Any
reference throughout this website to ‘we’, ‘our’ or ‘us’ refers, at all times, to Infinity
Pilates and Personal Training. Any reference to ‘you’ or ‘your’ refers, at all times, to
our website users and visitors to our studio.
The Terms and Conditions below outline the conditions (your acceptance of which is
necessary before engaging in our services) that will govern the relationship between
Infinity Pilates and Personal Training and our users and visitors.
Please read these carefully. Once you engage in our service, it is assumed that you
have read and understood them, and will therefore be bound by them, at all times.

THE INFINITY PILATES AND PERSONAL TRAINING SERVICE
At Infinity Pilates and Personal Training, we offer a boutique fitness service,
specializing in small group Pilates classes with additional Personal Training options
by appointment. We cater to all levels of fitness and experience, and to all elements of
health and wellbeing- also offering weekly cardio classes, hypnobirthing, energy healing and meditation classes. Our staff possess the qualifications and
expertise to support you in reaching your personal health and fitness goals.
Our studio is situated in a beautiful lakeside location, and you can be sure that after
each visit you will leave refreshed, recharged and relaxed.
We reserve the right to refuse our service or make alterations to our service at any
time, without notice or consequence. This includes, but is not limited to- our website,
our booking procedures, class timetables, prices or packages.

ONLINE BOOKINGS
You are welcome to book in person, or contact our studio to make bookings. In
addition to this, our website includes a convenient online booking system. This allows
you to see all the different types of classes, times and instructors available and make
your selection accordingly.
In order to book online, you will be required to create an account through our website.
You can then access your account in the future to view our timetable as well as view
your credits and make bookings. Online bookings must be paid for in full at the time
of booking and a cancellation policy applies. You can either book one class, or a
series of classes. You will only be able to make a series of bookings, if you have
sufficient credits available in your account. Full payment must be made for all
bookings made in a series, and our cancellation policy will apply to all bookings.
By confirming your online booking, you are indicating your acceptance of these
Terms and Conditions (whether you have read them or not), and will be bound by
them at all times.

PAYMENT
Payment can be made online by any one of our accepted methods, or if you wish to
visit us in studio, we can process payment in person. Full payment of each class or
session must be pre-paid. All payments are non-refundable and non-transferable.
We reserve the right to alter the prices of our classes, sessions or packages at any
time. Any changes made will not affect packages already purchased.

PACKAGES
We offer single use casual classes, as well as multi class packages. If you are buying
multiple classes, an expiry date will apply to your package. All sessions must be used
within this time. Any sessions outstanding at the date of expiry will become invalid
and may not be used.
The specific expiry periods for class packages are outlined below:

– 10 pass: 4 months from date of purchase

– 15 pass: 6 months from date of purchase

– 30 pass: 7 months from date of purchase

Please ensure that you are familiar with the expiry date of your classes, and ensure
that all classes are used within this timeframe. We are unfortunately unable to
allow the retrospective use of class credits if the valid time period in which to use
them has lapsed.

CANCELLATION POLICY
We understand that things happen, and you may not always be able to make it to your
class. If you need to cancel a booked class, you are welcome to do so, without
consequence, up until 8 hours before the scheduled class time.
If you cancel within 8 hours of your class, you will forfeit payment or credit for your
session. If, however, there is a person on the waitlist for that particular session, that is
able to take your place, the purchase price paid for your session will be credited back
to you for future use.

WAITLIST
If your desired class happens to be full, you are welcome to place yourself on the
waitlist. If a space becomes available in that class, we will contact you immediately
and offer you that space. We are unable to guarantee the availability of spaces, and
you will only be charged if a space does become available. Please only place yourself
on the waitlist for a class if you are available to participate. A current series may be
required for you to be added to a waitlist, and there a limited places available on each
waitlist.

MEDICAL DISCLOSURE
Before you commence your first class or appointment at Infinity Pilates and Personal
Training, you will be required to complete a new client form, which will ask you a
number of questions about your personal health. We record this medical information
to ensure that we are fully informed about your health and any conditions that may
affect you, before we provide a fitness service to you.
We require full disclosure with regard to your health. You must ensure that this
information is accurate and correct to the best of your knowledge. Our instructors and
trainers will provide information and services based on the assessment made of the
information you disclose. In some cases, service may be refused, where we deem that
it is not appropriate or safe for you to participate, based on your medical information.
We will not be held responsible for any consequences that may flow from our staff or
instructors being misinformed as to your health or medical condition.
Our instructors are not trained medical professionals and are unable to advise you on
medical conditions. They will, however, ensure that a program is tailored to meet any
general medical guidelines you have provided. The advice or guidance given by our
instructors in the course of your consultation, classes or sessions, is not intended as
medical advice, and should not be considered as such. If you require specific medical
advice, please see a qualified medical professional.
If there are any specific concerns about your health, we may require you to seek the
assistance and clearance of a medical professional before taking our classes.
Please also advise us of any injuries or if you are pregnant, before taking your desired
Class.

INTELLECTUAL PROPERTY
All of the designs, images, photographs, illustrations, logos, text, HTML code or
other intellectual property that has been made available on the Infinity Pilates and
Personal Training website, or throughout our social media, is the copyright material
of Infinity Pilates and Personal Training and remains our intellectual property at all
times.
This content may not be reproduced, re-published or disseminated in whole or in part
without the express consent of the authors and copyright owners at Infinity Pilates and
Personal Training.
The gathering, storing, printing or copying of this content for individual/personal use
may be permitted, however the use of our intellectual property in relation to any
business or for the advancement of any commercial venture or otherwise is strictly
forbidden. Action may be taken and penalties may apply to any person or persons
who is found to be misusing our intellectual property.

PRIVATE INFORMATION
Any personal or medical details that you share with us during your visit will always
be dealt with in strict accordance with our Privacy Policy. This policy is available on
our website. Please read it carefully.

PROMOTIONS/ SPECIAL OFFERS
We may occasionally run promotional offers through our studio, website or social
media. Specific Terms and Conditions may apply to individual offers. All offers will
be available for a limited period of time and will no longer be redeemable once this
period of time has lapsed. Please make sure you are aware of any conditions that
apply to each promotion before purchasing.
We reserve the right to suspend, lengthen, cancel or otherwise modify any
promotions, at any time, without notice or consequence.

SOCIAL MEDIA
We love using social media to share our love of health and fitness, and share updates
about our studio and clients, with other users.
We encourage everyone to join us on this platform, however we do have specific
standards of conduct and behaviour. We will not accept or tolerate any foul language or
abusive behaviour. We will block or delete any users or comments that do not comply
with these standards.
We encourage users to share our photos, or their own photos of our studio, but would
ask that we be credited as the owner of these images. We also love sharing your
photos of our studio, and your experiences with our classes. We will always credit
you as the owner of these images.

FEEDBACK
We love to hear feedback about our studio space and our classes from all of our
lovely clients. If you choose to share your experience with us, we may publish your
feedback, in whole or in part, in the testimonial section of our website.
You will only ever be identified by your first name and last initial. If you wish to
provide us with feedback, but would rather we did not publish it, or if you wish to
remain completely anonymous, please let us know.

LINKS TO THIRD PARTY WEBSITES
Throughout our website or social media we may occasionally provide links to third
party websites.
Following these links is at your individual discretion. We do not assess or police these
services or their policies and practices. You should always read the policies available
before you engage in any third party service.
We will not be held liable for any loss, damage or otherwise that may stem from the
use of any third party website.

TRAINING RESULTS
Group classes are intended to be general in nature and are not tailored to meet
individual needs. We do, however, ensure our class sizes remain small, so that we can
provide focus to each individual and ensure you are seeing your best results.
If you require specific or tailored assistance with your fitness or health please speak to
one of our trained professionals about one-on-one training, to see how we can help
you meet your specific goals.
Personal results, from any of our services, may vary from individual to individual.

WHOLE OF TERMS AND CONDITIONS
This document comprises the whole of the Terms and Conditions that govern the use
of our Infinity Pilates and Personal Training website and services.
No other term, condition, representation or warranty is intended to apply, other than
those expressly referred to throughout this website or in our studio, or those that apply
through the provision of some relevant piece of Australian State or Commonwealth
Legislation.

CHANGES TO TERMS AND CONDITIONS

We reserve the right to make modifications to our Terms and Conditions, at any time,
without notice or consequence. Any changes will be published on our website and
will take immediate effect from their time of publication.
These Terms and Conditions are current as of May 2015. If you have any questions
about our studio, classes or other services, please feel free to contact us at:
enquiries@infinitypilates.com.au and we will be more than happy to assist you.

© Annabel Whiting, Small Text 2015